Kallpa Tour Operator S.R.L. has a zero-tolerance position towards any form of sexual exploitation, abuse or mistreatment of children and adolescents (under 18 years of age) in the context of tourism. This position is non-negotiable and applies in every destination where Kallpa operates and in every business relationship the company has with suppliers, accommodations, local operators, Tour Leaders, guides and travellers.
Framework
On 30 September 2026, Kallpa Tour Operator S.R.L., through its Managing Partner Laura Scaro, signed the Commitment to Adhere to Argentina's National Code of Conduct for the Protection of the Rights of Children and Adolescents in Travel and Tourism before the National Secretariat of Tourism and Environment. The adherence remains in force for as long as Kallpa operates.
This policy is the internal instrument through which Kallpa puts the commitments of that adherence into practice: raising awareness among staff, requiring its supply chain to respect the rights of children and adolescents, and informing travellers about those rights and how to report a concern.
Scope
This policy is binding on:
- All Kallpa Tour Operator staff.
- Tour Leaders and guides working under Kallpa's coordination.
- Local operators, inbound agencies and activity providers.
- Accommodations included in Kallpa's portfolio.
- Travellers in groups organised by Kallpa, insofar as their conduct may affect children in the destinations visited.
Kallpa's commitments
Under this policy, Kallpa is committed to:
- Never facilitating, directly or indirectly, any form of exploitation or abuse of children in its operations or value chain.
- Requiring all suppliers and partners to adhere to the principles of this policy as a condition of the business relationship.
- Including specific child protection clauses in contracts with suppliers, local operators and accommodations, with immediate termination in the event of a verified breach.
- Informing travellers about responsible conduct towards children in the destinations they visit.
- Establishing and maintaining accessible channels to report situations of risk or abuse.
- Cooperating with the competent authorities in any situation that requires intervention.
Expressly prohibited conduct
The following is expressly prohibited for anyone covered by this policy:
- Taking part in, facilitating or concealing any form of sexual exploitation, abuse or mistreatment of children.
- Supporting, organising or promoting tourism activities in which children are the protagonist or main attraction.
- Photographing children without the explicit permission of their parents, guardians or legal representatives.
- Giving money, tips, gifts or any other form of payment directly to children.
- Facilitating third-party access to children in a situation of risk.
Reporting and response
Any situation of suspected, potential or confirmed abuse or exploitation of children must be reported immediately by anyone covered by this policy, through the following channels:
- Kallpa: the reporting form on our Health & Safety page. It can be used without giving a name.
- Emergencies: 911, the local police or the tourist police.
- Line 145: Argentina's free and anonymous national line for reporting and advice on human trafficking and exploitation, available 24 hours a day. Its official WhatsApp number, for written messages only, is +54 911 21895495; state clearly that you are requesting intervention in a possible trafficking case.
- Specialised organisations: Red por la Infancia (redporlainfancia.org) and ASAPMI (asapmi.org.ar).
Kallpa guarantees that no report made in good faith under this policy will have negative consequences for the person who makes it.
How this policy is built into our operations
The principles and prohibitions of this policy are included as a specific clause in the following Kallpa documents:
- Service Agreement with Kallpa, for local operators and inbound agencies.
- Service Agreement with Kallpa, for accommodation.
- Guidelines for Tour Leaders and Guides, in the Kallpa Tour Leader Manual.
- Communication to travellers, in the pre-trip audiovisual material and the Tour Leader's opening briefing.
A breach of this policy under any of these documents entitles Kallpa to terminate the business or employment relationship immediately.
Version 1.0 · Approved on 21 October 2026 by Juan Vilarrasa, Sales Manager and Sustainability Coordinator.
